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How Our Terms Govern Your Account

Using Laki Bangla means you agree to the terms set out here — covering account creation, wallet use, and how disputes are handled. Access to our platform depends on your local law and the eligible regions we currently serve.

Account eligibility appliesLocal law determines accessbKash, Nagad, Rocket coveredPolicy updates notified
Laki Bangla How Our Terms Govern Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the handling of your account information seriously. Your registration details — name, mobile number, and wallet ID — are stored securely and used only for account verification and payment processing. We do not share your data with third parties outside of what is needed to process bKash, Nagad, or Rocket transactions. Cookie data collected during your session is used to keep you logged in and remember your lobby preferences; you can clear this at any time through your browser settings.

Data Retention

We keep your account data for as long as your account is active. Closed accounts are retained for a limited period as required by applicable financial record rules.

Cookie Use

Session cookies keep you logged in and save your lobby state. No advertising cookies are placed without your acceptance in the cookie prompt.

Wallet Verification

Before any withdrawal is processed, the receiving bKash, Nagad, or Rocket number is checked against your registered account name to prevent misdirected payments.

Access Requests

To see, correct, or delete the data we hold on you, contact support via live chat or email with your registered account details. We respond within one business day.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how our terms apply to your account, or you need to request a change to your registered details, our support team handles those directly. We aim to respond to account and policy queries within one business day. Reach us through any of the channels below.

Live Chat Open the chat window from your account dashboard for real-time help with policy or account eligibility questions.
Email Support Write to our support address for formal policy requests, account disputes, or documentation-related queries.
Account Help Centre The Help Centre inside your account holds answers to common policy questions, terms summaries, and update notices.

Common Legal and Policy Questions

These are the questions we get asked most often about our terms, account eligibility, and data practices. If yours is not here, live chat is the quickest way to get a direct answer.

Account access depends on your local law and whether you are in an eligible region. You are responsible for confirming that using our platform is permitted where you are located.

We currently support bKash, Nagad, and Rocket for deposits and withdrawals. The wallet you use must be registered in your own name to match your Laki Bangla account details.

Contact our support team via live chat or email using your registered mobile number. We will locate your account data and respond to your request within one business day.

Submit a closure request through live chat or email. Once processed, your account is deactivated and your data is retained for a limited period as required under applicable financial record obligations.

We notify you of any material changes to our terms through the contact details on your account — typically your registered mobile number — before those changes take effect.

Session cookies keep you logged in and preserve your lobby state between pages. You can clear them via browser settings at any time. We do not place advertising cookies without your prior acceptance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.